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Common Sense Return Policy
Best in the Industry
Our goal is to assist you in selecting the right product for your needs. However, occasionally you may order a product that doesn’t work for you. Our Common Sense Return Policy is what makes our return policy the best in the industry. When you need to return an item, please review our Return Policy below and submit the online Return Authorization Request.
A majority items may be returned within 30 days of receipt for a full refund via credit in any of our stores. If you choose not to accept the credit, a small 10% restocking fee will be required. All returns must be returned at the customer’s expense in their original packaging and meet the following conditions:
If you are uncertain as to how you specific purchase is reflected in this policy, please email us at email@example.com or call us at 1-855-210-6512.
Return Authorization Number
All returned products require a Return Authorization number. Returns received without this number will receive no credit. The easiest way to request an RA number is by completing our easy online Return Authorization Request.
You may also call us at 1-855-210-6512 or email us at firstname.lastname@example.org to request an RA number. Please include your order number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RA number will not be credited. To receive credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided by The Massage Outlet.
Unless The Massage Outlet made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, The Massage Outlet reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
If you discover an item is damaged in shipping, please refuse delivery resulting in the product being shipped back to the manufacturer. Then immediately contact us at 1-855-210-6512 or email us at email@example.com . You will still need to request an RA number by completing our easy online Return Authorization Request. This will allow us to inform the manufacturer of the damage and inform them the product is being returned. Additionally, it allows us to immediately replace the product with a new product or credit you for the return.
Cancelled or Refused Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. This policy is the same for Refused Delivery orders. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Once your return is received, The Massage Outlet will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 20 days.
If your item is defective, please call us at 1-855-210-6512 or email us at firstname.lastname@example.org. We will arrange for the item to be repaired or replaced promptly.